Follow Us On Twitter RSSPrint

About ERP Systems

What Makes a Good Client?

Michael Roman - Wednesday, September 30, 2015

By Jerry Tiarsmith, VP Operations

I have three rules: Do the right thing, do the best you can, and always show people that you care.

 -  Lou Holtz 

Earlier this month, Mike and I went to a potential client site. During discussions with Mike, the company president said he read Mike’s comments on ITToolbox and a recent blog I wrote. That blog was, “ What makes a Good Consultant”.  We were eager to do our look around to learn whether we could help.

Our no-fee Gemba Walk took several hours and initial assessment findings coincided with the president’s undisclosed beliefs. The president then hired us to present a five-day ERP education program to the management team. Additionally, we held two days of informal education for employees to explain the importance of an ERP system implementation and their involvement. Clients who see education as the critical first step to improve operations excellence for their organization enjoy greater success. 

C-Suite commitment helps increase employee engagement as a basic rule.  This company’s employees enjoy that level of support. Initial skepticism quickly gave way to active involvement early in the education process. 

  • On day two, the group asked questions, clarified concepts, and began to speak a common language 
  • On day three, they challenged us and engaged one another non-stop for more than 45 minutes 
  • On day four, the team shared process improvement ideas and redefined their roles and responsibilities 

We discussed Policies, Processes, and Procedures as well as performance metrics on the fifth day. At Manufacturing Practices, Inc., we use the expression Keeping People Involved™ when addressing Key Performance Indicators (KPIs) and this management team really understands that. 

 As part of the Keeping People Involved™ presentation, I introduced the Lou Holtz quote. It generated significant and impactful discussions. The management team whole-hardheartedly adopted itMore importantly, the company president reiterated it at each employee session! 

As a veteran owned and veteran staffed organization, we continue to support those we work with; only now, we call them successful clients! 

Comments
Post has no comments.
Post a Comment




Captcha Image

Trackback Link
http://www.manufacturingpractices.com/BlogRetrieve.aspx?BlogID=419&PostID=1422270&A=Trackback
Trackbacks
Post has no trackbacks.